thai lion air customer service

Hati-hati! Check if gate changes. (PRNewsfoto/Boeing) Lion Air Group and Boeing on March 21 celebrated the very first 737 MAX 9 to be delivered. - See 1,635 traveler reviews, 534 candid photos, and great deals for Thai Lion Air, at Tripadvisor. The rice was hard, the chicken was minced to bits (which makes me wonder if it was even real chicken) and the dish was cold. Quick check in and orderly on-time boarding. Check-in. Enter your booking reference and last name. However, my partners bagthe one causing the expenseweighed approximately 17 kilograms, meaning the excess baggage fee should have been $170, per the airlines own policy. Yes, we want to take your money, he said. 5/4-23 BKK-Chiang Mai 11/4-23 Chiang Mai-BKK Plane was new 737-900ER (nice and clean). Thai Lionair Agent Portal - To Book Air Tickets, Travel Packages. Thai Lion Air operates from Bangkok's main airport, Don Mueang International Airport, with domestic and international scheduled flights. The worst airlines. We travel extensively but this was the worst experience, Very fine airline. Please ensure that your name format is the same as entered in your booking. As our slogan "Freedom to fly" will make you feel freedom to fly to your destination. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. They did not mention whether other Asian country issued cards were welcome or not. Then - we get to Don Meuang airport - it is filthy and chaotic (don't get me started on the disgusting state of the airport toilets, with fecal matter all over the place!) I booked a return flight to Bangkok from Perth, rather quickly, thinking that I was getting Thai Air both ways; I didn't check properly! When we refused to pay, these customer service agents withheld our passports and threatened to bar us from boarding the flight. Alternatively, you can email us at customercare@lionairgroup.com. So, we tried doing this on the website, but it was not working for us, so we figured we could just pay when we check in at the airport. My Thai Lion Air Review is that the customer service outside of the plane is awful, but their premium economy product is amazing, and cheap! Surely it would work in Thailand and if not the hotel could assist (I thought).I couldn't guarantee being at the airport more than 4 hours before the flight - so leaving the purchase until we got to the airport was not an option.The website never allowed me to get to the baggage purchase page. Our Branch Locations For Media: Thai Lion Air's first flight was in December 2013 between Bangkok - Chiang Mai. Needless to say, my partner and I were furious with this extortion. Otherwise the plane itself and the journey were fine. We proudly serve you with the first brand new aircraft in Thailand, Boeing 737-900ER ,Boeing 737-800 and A330-300 fly direct from factory to Bangkok. I have no problem paying for my luggage, however when I booked online, and when I checked in online, it was never clear to me that if I did not pre-pay for my luggage I would be charged TEN times as much upon arrival to the airport. Lets all stop supporting this airline so that they can go out of business for good. 00 66 2 529 9999. Lion Air was the launch customer for the largest variant of the Boeing 737, . This meant a taxi cab to town and back, a fee to deposit the money in the bank and a commission to the travel agent for doing it. 2.5 1,646 reviews Legroom Seat comfort In-flight entertainment (WiFi, TV, movies) Onboard Experience Customer service Value for money Cleanliness Check-in and boarding Food and beverage Airline Deals Search Thai Lion Air flights Reviews Traveler rating Excellent 0 Very Good 0 Average 0 Poor 0 Be flexible, reserve enough time for connecting flights in case delays happen. About us We are not just a Low Cost carrier but we are an airline that provides superior products and services. Thai Lion Air Dhaka Office. However, passengers are able to purchase food on board, ranging from snacks to full meals. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We ended up paying ~$700 USD to bring our luggage with us on our family vacation. When I rang; the travel agent would not take payment by Australian credit card either - I had to take cash to the bank in town and deposit it to their account and then they would arrange the baggage allowance. The reviews in each sort order are displayed chronologically. Customer Service In Flight Entertainment Baggage Handling Check-in Process Meals and Beverages Recommend Airline No I wait for refund More than 215 days They told me with in 45 days you have refund I call 10 time minum Send 40 email minum And still no refund So watch out when book ticket they dint refund you Carvin We paid about $280 for a flight from Bangkok to Bali. (8.9 percent) and Lion Air's regional flight service Wings Air (4.7 percent). If I could give 0 stars, I would. THAI World Wide Offices. Book addons and change flight. View eTicket Itinerary / Receipt. This was my first time using Lion Air and I will never use it again. All your flights are now saved and displayed in a timeline. Scam artist!!! Ive used Thai Lion several times before, and their service was pretty good back then. The check-in counter staff is really nice and service very well. Everything efficient and smooth. we flew from Bangkok to Singapore, the worst service, starting from customer service to the plane, they have all hidden costs, when you book online, the airfare is very inexpensive, but they get you at the airport. Comfort on board is ensured by providing all passengers with spacious legroom and leather-lined seats that recline up to 74 cm or 29 inches on its Boeing 737-900ER, and 79 cm or 31 inches on its Boeing 737-800 aircraft. When we tried to add a checked bag online we received an error message. Thai Lion Air is started flight services in the year 2013 and it is a Thailand based company. Indonesia AirAsia, a unit of Malaysian budget airline AirAsia, had a 4.4 percent . 1 review DK 27 Apr 2023 STAY AWAY !!!! The food was not eatable. The airline is a subsidiary of the airline group Lion Air. Browse deals and discounts on Thai Lion Air airfares, check flight status for departure and arrival times, and book available dates for low-cost tickets for your trip. They served bad food and would not give us a refund. I was told that regardless of the website working or not; I would not be able to purchase baggage unless I had a credit card issued in Thailand! I have flown all over Thailand for years using many different national carriers and I have never experienced such a scam. Thai Lion Air has a fleet of 34 Airbus's, which includes 3 Airbus A330-300s, 11 Boeing 737-800s, 17 Boeing 737-900ERs and 3 . Gajahmada No.7 Central Jakarta 10130 Telephone Number: (+6280) 4177 8899 or (+6221) 6379 8000 Working Hours : 24 hours | Monday - Sunday; Thai Lion Airline Code. Beware, if you chose to fly this airline. Not sure why they board the plane from the front rows first, but other than that, everything fine. Die Thai Lion Air! How to get help fast from Lion Air? Why were they trying to charge us $450 for two checked bags??? arrow_forward. It has Boeing 737 MAX 9, Boeing 737-800, Boeing 737-900 Fleets. Thai Lion air Agent Portal. Thai Lion Air. The airline is a Lion Air, Indonesia subsidiary, and flies to 15 domestic and two international destinations. Thai Lion Customer Service. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Any tickets purchased prior to the companys January 2019 policy change are exempt from its draconian baggage rules.Like many other Thai Lion customers, my partner and I experienced terrible customer service. Thai Lion Air "Food and service" Review of Thai Lion Air About Us We are not just a Low Cost carrier but we are an airline that provides superior products and services. What kind of company doesn't accept credit card in 2019? Trip Verified | I planned to go to Singapore in early February 2023 and booked a flight from Bangkok to Singapore with Thai Lion Air 3 weeks in advance. Neither Mr. Rai not Mr. Neupane could explain their $289 calculation. Office Hours: Saturday to Friday: 9.00am-6.00pm. Domestic low-cost operations from Bangkok, official name is Thai . Telephone: +88 02 5504 2000. As part of their discount model, the carrier does not offer complimentary meals on their flights. If you need further information, you can contact the Thai Lion service center below: Jakarta Call Center Lion Air Tower Jl. We decided to just leave our luggage at a luggage hotel in the airport. Buyer beware! STAY AWAY !!!! 5. The most worn out planes I've ever tried, and without doubt the most arrogant and ignorant non serviceminded desk and cabin staff I've met. Not to mention the stress - took half a day to sort it out. Contact. Plan Your Travel Travel Information Promotions Extra Services Contact Us Sales Office Careers Call Center For further queries and to make a flight booking please call us at Thailand Thailand Thai Lion Air Call Centre (+66) 2-529-9999 Email : info@lionairthai.com Operating Hour: 07:00 - 20:00 (GMT+7) | Monday - Sunday Kathmandu Whatsapp: (+62)811-193-80888 (chat only) You can also send your feedback or inquiry through our online form. I will never fly budget airlines again - especially not Thai Lion. One problem I found is the delay of the arriving plane so it caused the delay to my flight. Airline call centers, phone numbers, and customer service contacts for Australia, Singapore, Indonesia, Malaysia, Thailand, Sri Lanka, US, Kuala Lumpur, Jakarta, Bali, and more. As our slogan "Freedom to fly" will make you feel freedom to fly to your destination.. Had tried to book pre luggage 8 hours earlier to my flight through Thai Lion website.but even after many attempts it was giving me an error booking "unable to do addon booking for this reservation".i even called thai lion air customer care multiple times but was just put on on hold for 4-5 minutes everytime.than I sent an email to Thai lion air raising my concern and even send message over facebook messenger.but received no answer.when I came to the airport for checkin i was told,i had to buy My luggage at a price of 500 baht per kg/i was traveling with family and 26kgs of baggage the amount I was told was shocking 13,000 baht!!! 3. Oh well - a long journey but - my bad, so suck it up princess!Later, I was advised by the booking agent that Thai Lion no longer provide any baggage allowance and we must purchase our own allowance at least four hours prior to our flight from Don Mueang airport to Denpasar. Do not fly this airline, no matter what the cost is. Fill in the contact and passenger information on the booking page. Book Flight. Please solve Captcha. Nothing fancy, but smooth and efficient service for a low-cost carrier. BUT NOW, NOT ANYMORE, they have changed the policy. Embrace flexibility. Yang berhubungan dengan Tahi Lion AIr. TL;DR: Dont fly Thai Lion. Again, this was never clear at time of booking or at check in (the price differential that is) and I think it is unacceptable service. Contact us at any of our call centers with the contact details listed below. The Lion Air Group is the launch customer for the . This is the version of our website addressed to speakers of English in the United States. We booked our flights and thought that we would only need a backpack. [2] Fill in the flight details in the flight search box. 2. When we attempted to check in to our flight from Kathmandu to Bangkok, Mr. Anish Rai and his supervisor, Mr. Dinesh Neupane, attempted to charge us an exorbitant $289 baggage fee, effectively doubling the cost of our flight. Very poor service, Thai Lion Air. Lion Air flight booking: changes, cancelations, refunds, complaints. Had their website worked, it would have only been ~$30USD. About this app. Their first flight was on 4 December 2013 on the Bangkok to Chiang Mai route, and full services were started the next day. Login Name: Password: As there must be quite a few people facing the same problem here you go. Boeing delivers the first Boeing 737-9 MAX 9. 6. Of course they know that no luggage is less than 7kg (even carry on size), so if you actually want to bring your luggage with you, they extort you for all you can pay. Website. 1,646 reviews. Irritating but still ok. Thai Lion Air website had a fault and I couldn't access the purchase screen, I was stuck in a loop with no explanation. The most worn out planes I've ever tried, and without doubt the most arrogant and ignorant non serviceminded desk and cabin staff I've met. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, There are newer reviews for Thai Lion Air. Seat OK, but legroom was constraining; luckily only a 1-hour flight. The airplane will go into service with Thai Lion Air, where its added capacity will help the airline launch several international routes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also, they would not accept credit card for these ridiculous charges. Eventually, I rang their call centre from the hotel in Hua Hin. Thai Lion Air main bases and hubs are Bangkok Don Mueang International. Find cheap Thai Lion Air tickets on Trip.com and save up to 55%. Official Website: www.lionairthai.com. Thai Lion Air is an airline based out of Thailand that specializes in low-cost flights to domestic and international destinations. IATA Code: SL. The day before our flight, we were informed that we could only carry on bags under 7kg and we would have to pay extra to bring more. 23 April 2023 How to contact Lion Air? Being a low-cost carrier, Thai Lion Air provides best-in-class products and services. read a lot of bad reviews about TLA and was pleasently surprised. This is by far the worst airline company I've ever experienced. 54 55 Reviewed May 10, 2019 via mobile Only way to book check in baggage with Lion Air Thai I'm writing about this experience because I've done a lot of research on the topic and didn't find sufficient information. ** Change flight/date via manage booking is available until 24 hours prior to flight departure time. Search for availabilities and book your flights on the go. 4. We asked if we could return it and they told us no. -- 25k baggage was 1000 TBHT if you could buy online. When my partner accused Mr. Neupane of ripping us off, he confirmed the accusation. Domestic Flights Effective from 15 Mar 2018 onward, each passenger is allowed to check in a maximum of one (1) piece of . This is the version of our website addressed to speakers of English in the United States. No joke. Last Name *. This is by far the worst airline company I've ever experienced. By then I was getting stressed - the excess baggage costs are very large compared to the pre-booked.I was given a phone number for a travel agent and told to ring them for assistance. Thai Lion Air IATA Code is SL and ICAO Code is TLM. I would never have consciously chosen to fly Thai Lion - that was my first mistake and it was all my fault. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He explained that since we purchased our tickets in November 2018, we were exempt from Thai Lions baggage policy, which went into effect in January 2019. 1 reviews K Makok (Thailand) 31st January 2023. STAY AWAY !!!! Planes. Tips to Get Help Fast. I have flown budget airlines before but this one takes the cake. Thai Lion Air exclusively provides its service in Economy.

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