duke energy deposit refund

BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, when I contact Duke to try and have my services cut on in I contacted Duke Energy today and spoke to Taylor at 1:53pm and in short, she acknowledged that she saw in the system that I was told that May 4th would be my first payment due, but unfortunately the person gave the wrong information and she couldn't change what was in the system. Duke Energy Corporation. Customer Reviews are not used in the calculation of BBB Rating. theyre forcing me to become their debt collections agent, and run down the last tenant for the monies Well, they did cut my power, and now I sit in a house with no power for the past 2 weeks (I am at a friends house on his PC for those who are curious) and to top off this crap, I was let go from my crappy-### job as it was a temp position anyway and they currently don't have enough business to keep my position. Were you looking for the following information? Already to start is difficult for my pay the rent! I know I'm paying interest to the government for a late payment. Er1anger, KY 41018 2. Check your address to see if you're in our service area. I called to ask why the bill was so high. the outcome is still the same. I have never seen such a thing before. These products and services may be available from other competitive sources. Please click on the country abbreviation in the search box below to change to a different country location. I called several times about it and no one knew what was going on. In sort to be eligible for the Progress spirit refunding, your need to meet aforementioned following conditions: Upon termination of service, the fee is applied to the final billing or if the account is paid in full, the fee is refundable. Advertisement. I was informed that my bill was at zero dollars and I had no past due amount. Good afternoon,Our "I ended up with a $12 return fee plus I ended up with a $35 insufficient funds fee. The settlement also means bills will be lower for customers moving forward because of lower tax rates. my name, theyre telling me that the address is not cleared for services because the previous tenant still Click Start Service to set up your new statements are both based on actual meter readings for both the gas and When the check arrived, it could not be cashed. For your reference, reasons for rejection are included below. Once I called them to do so, they stated that I had to pay a security deposit of $385.00 up front in addition to my mothers bill of $299.00 or they will cut service (in the middle of the hottest July in recorded history), $684.00 I had to pay within 2 days. They say it will then it pops back in the account and they have to ask the people again. WebNYSE:DUK Duke Energy (DUK) Stock Forecast, Price & News $91.99 +1.27 (+1.40%) (As of 01:10 PM ET) Compare Today's Range $90.00 $92.27 50-Day Range $88.02 $99.47 52-Week Range $83.76 $113.67 Volume 1.52 million shs Average Volume 2.96 million shs Market Capitalization $70.89 billion P/E Ratio 28.30 Dividend Yield 4.37% Price Target $102.67 Duke Energy will refund your deposit either by mailing a cheque to your address or credit it to your Duke Energy Progress account. While we continue to share helpful resources with our customers, this settlement will bring direct financial relief to all of our natural gas customers beginning in June. Their terms state that they will estimate the yearly charge for their service and require you to pay 2/12 of that sum as a deposit. That's all you need. The agent said I had no past due amount and **** needs to honor what the agent told me and to issue me a credit of $148.63. I had not received a bill from Duke Energy for several months, regarding my gas usage. I was also informed that the place who put my credit amout$1337. If it is returned by insufficient funds, then they cannot remove that off the account. Commission, and explained to him what was going on. I dont owe Duke Energy any monies at this time, and clearly *This company may be headquartered in or have additional locations in another country. On March 21, 2023, I received a bill from Duke Energy saying that I owed Duke Energy $887.69. They are a monopoly - they don't have to care. Thursday, May 18th 2023 a tree trimmer came to the door while we were at work. Duke Energy customers to get refund after settlement, AT 10 GOOD LUCK. Duke Energy customers to get refund this month after settlement. Calling does absolutely no good. We can offer our assistance with securing a refund from, , regardless of the state youre living inwe are at your service from, Request refunds and compensation for delayed or canceled flights, Contact customer service reps without wasting time holding the line, Protect yourself from stalking and harassment, Sue any person and company in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? WebResidential customers required to pay a deposit for service are eligible to have that deposit refunded after 24 months of continuous service if: Account has no more than one (1) reminder (late) notice in the most recent 12 months Account has no return items or credit/debit card International Association of Better Business Bureaus. Here are some of the companies comparable with Duke Energy that you might consider switching to. User does not have to select a country if they click this link. Sometimes the final bill is correct but most times is not. Many features on this site require them to be enabled. I have been experiencing high bills and it's not accurate. No, help today they say I owe 0. We appreciate you bringing this matter to our attention and we are glad we could work with the customer to find resolution on this matter. Did you get a return check? Our groceries are all bad and this is due to a system upgrade per duke. She passed away this past April, and left me her home where I continue to live. Contact us immediately for gas leaks or odors of gas. vm.select.value : ''}}. The scammers are trying to threaten Duke Energy users with disconnecting their electricity and gas services unless they immediately provide their billing details via the phone. I called Progress Energy when I realized that these people had invaded my home. Please select the region that you would like to explore today. This complex agreement also provides discrete funding to support our low income and qualifying senior customers who have been disproportionately impacted by the last two years.. How Long Will It Take To Receive the Duke Energy Deposit Refund? unable to reach the customer via phone again; therefore, a detailed voicemail We just moved in a 1bed rm apt and called to get our lights turned on.. this is our first apt and when we called progress energy about deposit being so high for a 1bed rm 1bath apt.. they could not help us.. Our deposit is $240.. When Are You Eligible For a Duke Progress Energy Deposit Refund? Even in *** i never paid more than $180 on an energy bill and ** is suppose to be more expensive to live!!! 1098-T What is Form 1098-T? If the deposit exceeds your final bill, we will issue you a refund check. Unfortunately, I was 156 complaints closed in the last 12 months. Copyright 2023 WTVD-TV. As the utilitys costs go down due to lower tax rates, so do customers bills. the account. We power the lives of our customers and the vitality of our communities. WebIm guessing since there were two separate deposits, there were two separate instances of her paying on time for 12 consecutive months and therefore two separate refunds. Security Deposit - $0300.00 - Deposits are determined by credit scores and may be waived if a member has a good credit rating. I believe that I am being over billed. that she still owes them before theyll allow my services to be turned on at my address. that were made. I was told the payment would be do on May 4,2023 and agreed. See details. Thank you. Duke Energy has {1} locations, listed below. Progress Energy refused to aid me in protecting my home. I have family members who have big houses 2 to 3 bedrooms and the live in same area and their deposit was not so much.. A: Yes, Duke Energy does still give free light bulbs to its customers. This morning May 25 2023 we now have a large broken branch on the power line. BBB directs its services to businesses and consumers in North America. They lie to me and tell me "The check is in the mail". Duke Energy Deposit Refund Policy. Required fields are marked *. My billing is not accurate! When you open your energy bill this month, you could see a credit. About bill that im being told i owe and that they don't have any record of it Last bill was supposedly been paid on 5/16/22. Customer Reviews are not used in the calculation of BBB Rating. Through their subsidiary companyPiedmont Natural GasDuke Energy also deals in natural gas distribution. Note that complaint text that is displayed might not represent all complaints filed with BBB. My wife, who is an authorized user, has spent hours trying to resolve this with customer support and has been told this is happening quite a bit by the CS agents. I received my next bill and I have a past due amount of $148.63. Since all this mess originated out of Duke Energy. Duke Energy contractor is ****** Electric whom came out put freon in the ** unit charged me $140.00 out of my pocket because the insurance doesn't cover that type maintenance. That's all you need. Were making smart investments to improve reliability, prevent outages and use more clean, renewable energy. We use this information to run a credit check for new customers. This comment was posted by a verified customer. Not sure who your energy provider is? The settlement agreement resolves proceedings related to Duke Energy Ohios 2013-2019 expenses for environmental remediation of manufactured gas plants, and the implementation of the Tax Cuts and Jobs Act (TCJA) of 2017. There has to be a way to override and get this to me. Duke Energy has reviewed the customers information provided and the After a month living in my new apartment i realize that i have not my new bill. I think they should pay interest on that and a penalty. They are bullying me because I have no choice to pay or they threaten to stop service. If you've ever sent a bad check or left waiting for a refund, keep a paper trail of everything along with any fees you encountered. How is possible collect almost $400.00 plus the older final bill and the new bill ! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Web1 year ago Duke energy - deposit inquiry AskFlorida Hey there. Need to Start Service at a new location? The technician never took the fan out to look for a model number or see if there was an alternative way of fixing the unit but still yet Duke Energy continues to collect my monthly payment with out resolving the issue. My name is *** ********* my complaint number is ********the complaint was against Duke energy changing out my gas meter and messing up my hot water heater that I had to get it fixed response from Duke energy was it wasnt their fault and not their responsibility the hot water heater was working before they got there couple days after they left its not working for two year old hot water it should not have not stopped working I have talked to a few people that I know from the gas department and theyre saying that it couldve been too much pressure from the gas that the guy shouldve checked the pressure in the house before he turned the gas on in the house and he didnt The same thing happened to me back in March 2014 it was my furnace that they messed up at the time I worked for Duke in the line department as a lineman when I went to work to complain about it they said since I was an employee drop it duke energy is a big company a big bully the bully their employees and especially they bully their customers they do what they want and all they say is its not our fault if theres anyway you can get this out to other people about how duke energy treats their customers there is probably some customers out there that they did the same thing too and people dont know how to get your money back from them I cant believe a company like you all cant hold Duke energy responsible thank you *** *********, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. THOUSANDS OF DUKE ENERGY CU STOMERS IN GREATER CINCINNATI WILL FEEL LIKE THEYRE HITTING THE JACKPOT SOON. Once I called them to do so, they stated that I had to pay a security deposit of $385.00 up front in addition to my mothers bill of $299.00 or they will cut service (in the middle of the hottest July in recorded history), $684.00 I had to pay within 2 days. Why does Duke Energy need my social security number and date of birth to start service? I heard four people talking underneath my bedroom window. WebWe will hold the security deposit until your account reflects a good payment history, or until service is disconnected and the deposit is applied to the balance of your final bill. Over the last year, we have contacted Duke Energy numerous times to follow up on the request. But I dont know that for sure, just how I would assume it works based on what you said and what the deposit info page says. See details. Their business model requires you to pay a security deposit before you can use their services. $85 MILLION IN CUSTOMER COSTS WILL BE ELIMINATED BY THE CRED, Thousands of Duke Energy customers in Greater Cincinnati will be getting a refund soon. That didnot fix the ** so the technician than stated the fan in the ** unit furnace needed to be switched out. Where is grace and mercy in this country? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We apologize for the typo in the letter, however Please transfer complaint to Florida BBB. Never have i ever had to pay more than $250 in duke energy and now with a smaller home and electricity being used the same why am i being charged double in my bills makes no sense. Duke explained that the services were cut off due to nonpayment, and that because This was before we moved in. Either Duke Energy eats their mistake or extend my payment plan for 12 months. We moved in the house august 2022. I would ocassionally contact the automated system, when I paid my electric bill to see if I owed anything and each time I was told that there was no amount due at this time. For the BBB EU Privacy Shield independent dispute resolution program, please click here. Their first quarter earnings for 2017 was 213 million dollars BTW, yeah they are really struggling. home available for me to move in. Per phone call from the customer, the complaint has finally been resolved.It did take 5 months to resolve but you can close the complaint at this time. tenant that moved out and left the bill. Use our online tools to access your Account Summary and manage all your account options. When we called this morning they told us the last work order was "pending cancellation"! The 'return' is the yearly profit. Domanick Bullock waited months for a deposit she was owed from Duke Energy. We have been going back and fourth for a month and they are making me pay the difference for what they say I owe all in this month. In fact, all you are doing is insuring that they actually have a right to be at the property in question and protecting the homeowner. privacy concerns, all outbound calls from the Company are restricted and call Bullock is happy to finally have the case closed. account not billing from July 2022 to March 2023 leaving a fictitious credit on errors in the billing. Our app can do this for you, with minimal consumption of your time, money, and nerves. The latter was faxed 1-31-08. I was living with her as her care giver for last 2 years as her health deteriorated. By admin Aug 14, 2022 Reading Time: 3 Min Youll receive your first Duke Energy bill about 21 days after your service start date. Do Not Sell or Share My Personal Information (CA). WebDuke Energys Billing Department has completed their review and the account has been corrected. Todays settlement is doubly exciting as not only will customers receive a large bill credit but will avoid additional charges for environmental cleanup.. When he called me back I wanted to fall over, they want 1700.00 To have it turned back on, because of electric used and a fee for tampering with electric boxes. What is the source of jupiters excess energy? We have flickering lights and huge tees that are completely encapsulating the power lines and poles. Its a shame this was the only was to get the issue resolved. This complex agreement also provides discrete funding to support our low income and qualifying senior customers who have been disproportionately impacted by the last two years., The Best Dyson Deals to Shop Ahead of Amazon Prime Day 2023, 30+ Coolest Things on Amazon That You'll Use All the Time Plus They're Under $50, 17 Best Amazon Prime Day Pet Deals to Spoil Your Furry Friend, Nordstrom's Anniversary Sale Is Nearly Here Here are the Best Early Fashion and Home Deals. DUKE SAYS NATURALAS G CUSTOMERS WILL GET A ONE-TIME ACCOUNT CREDIT OF $133 THIS MONTH AS A RESULT OF A RECENT SETTLEMENT AND ORDER FROM THE PUBCLI UTILITIES COMMISSION OF OHIO OFFICIALS. You are my last hope I have tried talking to the people at progress energy but they still want all the money up front. It has been posted. In fact, the first person I spoke with admitted that the bill was indeed an error and put in a ticket for it, but Duke never informed me that the ticket had been 'resolved'. Direct deposits can be made to any U.S. financial institution where you have a checking or savings account. Non-residential customers will see a credit based on consumption. Their business model requires you to pay a. WebIn the case that you move to a new apartment and switch electric providers, your deposit plus interest will be applied to your final bill and you will receive a refund check in the mail for the difference within 45 days. Crishawna informed me that Duke Energy had some computer issues and apologized, but informed me that I was responsible for the bill, though she acknowledged that this was Duke Energy's fault. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. One of the bills includes what I owe for April (which is totally fair and I intend to pay that up) but also includes all of the erroneous backlog that they failed on. electric. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Now it is on my Credit History which lowered my score 40 points. OHIOS PUBLIC UTILITIES COMMISSION APPROVED A SETTLEMENT RESOLVING SEVERAL NATURAL GAS CASES INVOLVING DUKE ENGERY. For the last 3 months at least, Duke has billed a single service (either gas or electric) THEN billed us for our budget billing amount as well. The previous year's energy usage divided into 12 installments, The residential, commercial, and industrial sector, If you need to cancel another energy provider like, , DoNotPay is there to help you achieve it. I faxed it again. Their, Paid in person at an authorized payment location, Paid online with credit or debit card leveraging EZ-Pay service (EZ-Pay fees will apply). I said well I would have to go and put my depoist in and 200.00 I guess I owed since 2017, that came to like 500.00 Some dollars and that I have. WebThe Duke Energy Foundation's annual giving totals more than $30 million. I don't understand why with the economy being the way it is these company's are able to get away with this.. Who is out there to help us the defenseless citizen against these sharks who our just out there to make our pockets bleed.. We are in a recession that seems to be getting worse And we have company's like progress energy who don't care and just want to make their moneyThis is just not right.. ****contacted Duke Energy to see what was necessary to restore the services and they were Duke Energy Alternative Service Providers. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 2023 to April 4, 2023. I got this deposit check 40 days later," Bullock said. If you have free time and prefer to take care of the Duke Energy refund on your own, there are few options available: If you would like to request a refund through the Duke Energy website, follow the steps below: Follow the steps below to request a Duke Energy refund: If you prefer to send Duke Energy a written request via post, follow these steps: Duke Energy doesnt provide transparent information on how long it will take for you to receive your deposit refund. I need help getting this straightened out as now it is reflecting on my credit report which stays on for 2 years Please help me to get this corrected Thank You very much ***********************. records indicate the billing statement with the credit balance from June 7, 26 Page 2 of 2 Customer deposits shall be based upon actual usage of the customer at the same or similar premises Now I have to come up with 850 dollars or they will turn my power off. She did offer another plan but that also was unreasonable. Called today to be told that they had no letter so I asked to speak to a manager spoke to one and was told that they did not make mistakes and there was never a disconnected requested so I had to pay it or my power would be cut off. I called Duke that afternoon and was told they would be back that day. WebIf you are wondering how you can get an Duke Energy security pay refund, DoNotPay has caught you covers. After this conversation, Duke elected to The settlement agreement resolves proceedings related to Duke Energy Ohios 2013-2019 expenses for environmental remediation of manufactured gas plants, and the implementation of the Tax Cuts and Jobs Act (TCJA) of 2017. SAY THE MONEY COMES FROM LOWER TAX RATES UNDER THE TAX CUTS AND JOBS ACT OF 2017 THE GOOD THING HERE. Ohio's Public Utilities Commission approved a settlement WebWhen will I receive my refund check? (Membership fees are not transferable from one person to another). Duke put an exchange order for a module that expired inside the meter that was supposed to be repaired they never came. As the utilitys costs go down due to lower tax rates, so do customers bills. For a company as large as this one, it should be an internal hit, where they admit they did wrong and write off the amount that they misbilled, rather than throw it back on the customer. All my other bills leading up to this were around 220 ish each payment then randomly 850. Duke energy what percent of electricity comes from renewable. Not fair and I deserve and explanation. How much of con edison energy is renewable. Were just a bit confused what prompted these credits now? Customers get sticker shock as some Duke Energy bills more than double Watch on Other related questions: Q: What is the billing cycle for Duke Energy? If you are wondering how you can get a Duke Energy security deposit refund, DoNotPay has got you covered. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Im being punished for something that was not my problem from the start. To date, nothing has been done, and it has become a dangerous safety concern. is an electric power holding company. *This company may be headquartered in or have additional locations in another country. set between 81 and 82 degrees which is hot as hell and I still recieve a $463 electric bill, not to mention I am $200 behind from last month with an extention until the 30th of this month. I can't believe my electric bill and everyone elses is so high WTH! Duke energy calculates the sum/your deposit on a case-by-case basis. Duke Energy Refund and Service Disconnection Scam. 178 total complaints in the last 3 years. Please see attached bill Due May 27. Duke energy calculates the sum/your deposit on a case-by-case basis. It's a very misleading bill, they don't take the time to actually separate the real, current charges from the ones they want back payment on. My landlord called and asked that the power be left on and transferred to their name. YOU DONT HAVE TO DO ANYTHING TO GET THE CREDIT IT AUTOMATICALLY BE APPLIED TO YOUR ACCOUNT. They seem to average over 200 complaints a year! All I want is to be able to breathe and able to live thru the summer before something happens to me. WHAT IT MEANS IS MANY OF DUKE ENERGYS RESIDENTIAL NATURAL GAS CUSTOMER DUKES RESIDENTIAL NATURAL GAS CUSTOMERS WILL S AEE ONE-TIME BILL CREDIT OF 133 BUCKS. The most recent statement was issued 5/5/2023 for the I realize that we made a mistake in thinking the bill had already been paid, but we were informed that since it was cut off today, on a holiday, they might not have a sufficient crew to put the lights back on in time for our Good Friday service. How Can You Check the Status of Your Refund Request? information from the claim. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. owes them money on the her bill. This is an issue because if I needed to set up a payment plan on my own ownership, I may have to pay a deposit. Duke Energy Corporation. The power was left on but not transferred to their name. Well guide you through the process. I been without ** for 3 to 4 weeks. I contacted the company directly, to see what can be done to have the Privacy Policy. Sit back and relax while we do the work. All Calculated Deposits. Youll receive your first Duke Energy bill about 21 days after your service start date. I called Progress Energy today to start electric at a new home I'm moving to. Post author: Post published: May 20, 2023 Post category: doc b's fresh kitchen nutrition information Post comments: ease adjustable bed remote not working ease adjustable bed remote not working Duke Energy has reviewed the customers accounts and cannot locate an Move your service from one location served by Duke Energy to another. This complex agreement also provides discrete funding to support our low income and qualifying senior customers who have been disproportionately impacted by the last two years.. As the utilitys costs go down due to lower tax rates, so do customers bills. Bullock got in touch with Troubleshooter Diane Wilson who reached out to Duke Energy who then worked directly with Bullock to resolve the issue. Scan this QR code to download the app now. You can call us at 800.777.9898 anytime and make a payment through our automated phone system. The Duke Energy Foundation's annual giving totals more than $30 million. We are giving out FAR too much information to people/companies that do NOT need this infomation! Ive been waiting on my deposit refund $415. In the window that pops up, make sure Location is set to Allow or Ask. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. SECTION VII -DEPOSITS (Contd.) My attempts to rectify the situation had little effect in spite of a telephone call to Progress and also to the Public Utilities Commission (Nick, March 10th, [protected]). NEWS FOR DUKE CUSTOMERS WHEN YOU OPEN YOUR ENERGY BILL THIS MONTH, YOULL SEE THAT CREDIT. The latest breaking updates, delivered straight to your email inbox. Called them to find out why the bill is so high. In the window that pops up, make sure Location is set to Allow or Ask. "the request has been cancelled" or a number of other things that make absolutely no sense. For new customers, we run a credit check at the time of application to determine whether a security deposit is required. THIS IS ABSURBD! Were pleased with the Commissions approval of this settlement, which will benefit our natural gas customers in Ohio through bill credits and a rate reduction, Amy Spiller, president, Duke Energy Ohio & Kentucky said in a statement. The scammers are trying to threaten Duke Energy users with disconnecting their electricity and gas services unless they immediately provide their billing details via the phone. And now i have to find all that money?! One includes last month AND the back billing of 378 day's worth of errors. If my memory serves me correctly, this was at the time that Duke was sued and had to reimburse customers for billing. WebIf you are wondering how you can get a Duke Energy security depositing refund, DoNotPay has got you covered. There is over 40, 000.00 worth of damage to my home. This will surely increase the credibility of your complaint. the winter rule had just ended on 04/01/23, the current tenant wasnt eligible for the winter rule relief They did something on the outside of my home to freeze us and cause me to turn up the thermostat. Duke Energy cannot locate any recent contact from the Roughly $85 million in customer costs will be eliminated by the credits. Through their subsidiary companyPiedmont Natural GasDuke Energy also deals in natural gas distribution. What happens with the deposit when you cancel the service?

Sick Leave For Government Employees, Prohealth Doctor Directory, Articles D